Frequently Asked Questions For 21 Apartments
How do our visitors get into the property?
Please inform all visitors that they must use the visitor call box, which will call your personal cell phone to allow them access through the middle, visitor gate.
Does your property have on-site maintenance?
An item in a resident's unit needs repair. How would they get help?
Submit a maintenance request through the Resident Portal. If the portal is not working properly, they can call the office at 662.338.3421.
What maintenance is a resident responsible for? (i.e. changing fire alarm battery/changing lightbulbs/etc.)
Replacing light bulbs, changing fire alarm batteries, appliance repairs, leaks in the kitchen and/or bathroom sinks, AC/heat issues, pest control issues. Clogged toilets can be performed by maintenance but there will be a $25 fee charged to the resident account.
Is your property parking free or paid?
Does your property offer on-site parking?
Is your property pet-friendly?
Yes. Learn more about our pet policy on our amenities page.
Do you offer furnished units?
What time does the pool area close?
The pool closes daily at 10 PM.
Are there any restrictions when using the dog park?
No dog toys are allowed in the Dog Park for safety purposes.
Are pets allowed on property?
Yes, we are pet friendly and require a $200 refundable pet deposit and $30 monthly pet rent. All pets must be on a leash at times and pet waste must be properly disposed of to help keep our community beautiful.
Where should we dispose of our household trash?
All trash should be taken to the trash compactor, located at the front of the property and placed properly in the trash chute. Please open the door, place your bag in the chute, and close the door to begin the compacting process. Any trash found on the ground or in the breezeways will result in a $25 fine, per bag.
Is your property smoke-friendly?
No smoking is allowed inside the units - must be outside.
Am I required to purchase renter's insurance?
What are my options for paying my rent?
- Online through the Resident Portal (e-check and debit/credit cards accepted).
- Check or money order only can be mailed or dropped off in the office.
- The rent drop box for after-hours payments is located directly outside the clubhouse doors.
How long does it take for an application to be approved?
Within 24 hours of submission.
Which utilities are included in my rent?
Electricity, gas, internet/cable, water, sewage, and garbage.